1. Introduction

GetPawen (“Company,” “we,” “us,” “our”) is committed to protecting your privacy and ensuring you have a positive experience on our website and when using our products and services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make purchases, and interact with us.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our website or services. By accessing and using GetPawen, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.

2. Applicability and Scope

This Privacy Policy applies to:

• All visitors to www.getpawen.com
• All customers who purchase products from GetPawen
• All individuals who subscribe to our communications
• Compliance with the California Consumer Privacy Act (CCPA) and other applicable privacy laws

This policy does not apply to:

• Third-party websites linked from our site (we are not responsible for their privacy practices)
• Information collected by third-party service providers except as described herein

3. Information We Collect

3.1 Information You Provide Directly

We collect information you voluntarily provide, including:

• Account Information: Name, email address, password, phone number, date of birth
• Billing Information: Billing address, payment card information (processed securely through Stripe)
• Shipping Information: Shipping address, delivery preferences
• Product Information: Pet type, breed, age, size, health conditions (for product recommendations)
• Communication Information: Messages, reviews, feedback, customer service inquiries
• Preferences: Newsletter subscriptions, marketing preferences, communication frequency

3.2 Automatically Collected Information

When you visit our website, we automatically collect:

• Device Information: Device type, operating system, browser type and version
• Log Data: IP address, access times, pages visited, referring URL, time spent on pages
• Location Information: General geographic location (country, state, city level)
• Usage Data: Clickstream data, search queries, products viewed, items in shopping cart
• Performance Data: Page load times, errors encountered

3.3 Cookie and Tracking Technologies

We use the following tracking technologies:

Cookies

GetPawen uses cookies to:

• Essential Cookies: Maintain user sessions, remember login information, enable core functionality
• Performance Cookies: Analyze website performance, identify errors, improve user experience
• Functional Cookies: Remember user preferences, language selections, shopping cart contents
• Marketing Cookies: Track conversion activity, measure advertising effectiveness, retargeting
• Analytics Cookies: Monitor user behavior, generate statistical data, understand traffic patterns

Cookie Types:

• Session Cookies: Deleted when you close your browser
• Persistent Cookies: Remain on your device for a specified period
• First-party Cookies: Set by GetPawen
• Third-party Cookies: Set by our service providers

Tracking Pixels and Tags